Question 1

How do I contact you for a quote or demo?

Accepted Answer

If you are interested in our products, please fill out the request form at www.vobling.com/request,(http://www.vobling.com/request) and we will contact you shortly.

Question 2

How can I become a reseller of VR Fire Trainer?

Accepted Answer

You are welcome to contact us via the contact form on our website at www.vobling.com/about (https://www.vobling.com/about)or by email at info@vobling.com.()

Question 3

Do you work with resellers, and how can I find one?

Accepted Answer

Yes, we work with resellers for our VR Fire Trainer. You can find a list of all our resellers at www.vobling.com/resellers.(http://www.vobling.com/resellers)
If you don’t find a reseller in your area, please contact us at info@vobling.com,() and we will be happy to assist you.

Question 4

What equipment (VR headset and accessories) do I need to use your training products?

Accepted Answer

All of our applications are currently compatible with Meta and HTC VR headsets.
Please note that the VR headset must be purchased separately.

For the VR Fire Trainer, our interactive extinguisher is also required. This can be purchased through us or one of our authorized resellers when you buy the license.

Question 5

How can we get technical support after purchase?

Accepted Answer

We are always here to support you with our applications.
For any technical issues or questions, please contact us at support@vobling.com.()

Question 6

How can I become a reseller of VR Fire Trainer?

Accepted Answer

You are welcome to contact us via the contact form on our website at www.vobling.com/about (https://www.vobling.com/about)or by email at info@vobling.com.()

Question 7

Can you change the language in the VR Fire Trainer Application?

Accepted Answer

Absolutely! You can change the language under the settings button in the lobby. The VR Fire Trainer Application supports multiple languages, including English, Swedish, German, Polish, Simplified Chinese, Finnish, French, Norwegian, Dutch, Romanian, Hungarian, Croatian, Serbian, and Macedonian.

Question 8

Are there other hospitals using this package for training their first responder unit in case of a fire in their facilities?

Accepted Answer

Yes, there is a growing community of hospitals utilizing our VR Fire Trainer for comprehensive first responder training. We've observed significant interest, especially in Sweden and the UK, as institutions prioritize safe and sustainable fire training solutions.

Question 9

We as an organization are keeping records of the training progress of all the employees, is this also possible with this product?

Accepted Answer

Absolutely! Our product includes a feature called 'Test Your Skills', providing users with a detailed performance result after each training session. This can serve as a record and documentation for individual employees. Additionally, we have launched a new feature—a certification test that users can share with managers and colleagues as proof of their training.

Question 10

How is the trainee guided? Is there a trainer, or is it a self-learning process?

Accepted Answer

We offer diverse training programs in our library to cater to various needs. Users can start with a tutorial introduction to grasp the basics. Our training programs cover a wide range of fire types, environments, and fire extinguishers. For a personalized touch, users can create their own training session with our Fireflex feature. There's also an option to share screens, enabling instructors to monitor users' experiences within the VR headset.

Question 11

How does the VR Fire Trainer stay current with industry standards and best practices in fire safety?

Accepted Answer

Staying at the forefront of fire safety is a top priority for us. We regularly update the VR Fire Trainer to align with the latest industry standards and best practices. Our commitment to continuous improvement ensures that users receive the most up-to-date and relevant training, keeping pace with advancements in fire safety protocols. Did you know that since 2022, the VR Fire Trainer is approved to be used in Hot/Flammable Work courses in Sweden and since 2024 also in Norway?

Question 12

How can we get support once we have purchased the VR Fire Trainer?

Accepted Answer

We've got you covered! Visit our support page at www.vobling.com/support for a wealth of resources, including frequently asked questions and tips and tricks to maximize your VR Fire Trainer experience. For additional assistance, our support team is just an email away at support@vrfiretrainer.com.

Question 13

How frequently are new training programs added to the library, and how can users access them?

Accepted Answer

We are committed to keeping our training content fresh and relevant and a license grants you access to all future updates. New programs are regularly added to the library, offering users a continuous stream of diverse scenarios and challenges. Accessing these updates is seamless, ensuring that users always have access to cutting-edge and realistic fire training simulations. In the future there will be more tests and training programs, more types of fires, more environments, improvements to visual fidelity, and much more.

Question 14

What is included, and what items are optional or recommended?

Accepted Answer

To unlock the full capabilities of the VR Fire Trainer, make sure you have access to the following key components: The Interactive Extinguisher, The VR Fire Trainer Application. Additionally, a compatible VR Headset is required and must be obtained separately from a third-party provider. Currently, we support Meta Quest and the HTC VIVE Focus 3. For a more comprehensive understanding of the features and benefits, refer to our detailed brochure here. This combination ensures an immersive and thorough training experience, equipping you with the skills needed to handle a variety of fire scenarios effectively. If you have any further inquiries, feel free to explore our brochure or reach out to our team for personalized assistance.

Question 15

Is the VR Fire Trainer suitable for various skill levels, or is it designed for specific expertise?

Accepted Answer

The VR Fire Trainer is crafted to accommodate all skill levels. Whether you're a novice or an experienced professional, our diverse training programs and customizable features ensure an engaging and effective learning experience tailored to your specific needs. Who doesn't need to know how to use a fire extinguisher in case of emergency?

SUPPORT