SUPPORT

FREQUENTLY ASKED QUESTIONS
Can you change the language in the VR Fire Trainer Application?
Absolutely! You can change the language under the settings button in the lobby. The VR Fire Trainer Application supports multiple languages, including English, Swedish, German, Polish, Simplified Chinese, Finnish, French, Norwegian, Dutch, Romanian, Hungarian, Croatian, Serbian, and Macedonian.
Are there other hospitals using this package for training their first responder unit in case of a fire in their facilities?
Yes, there is a growing community of hospitals utilizing our VR Fire Trainer for comprehensive first responder training. We've observed significant interest, especially in Sweden and the UK, as institutions prioritize safe and sustainable fire training solutions.
We as an organization are keeping records of the training progress of all the employees, is this also possible with this product?
Absolutely! Our product includes a feature called 'Test Your Skills', providing users with a detailed performance result after each training session. This can serve as a record and documentation for individual employees. Additionally, we have launched a new feature—a certification test that users can share with managers and colleagues as proof of their training.
How is the trainee guided? Is there a trainer, or is it a self-learning process?
We offer diverse training programs in our library to cater to various needs. Users can start with a tutorial introduction to grasp the basics. Our training programs cover a wide range of fire types, environments, and fire extinguishers. For a personalized touch, users can create their own training session with our Fireflex feature. There's also an option to share screens, enabling instructors to monitor users' experiences within the VR headset.
How does the VR Fire Trainer stay current with industry standards and best practices in fire safety?
Staying at the forefront of fire safety is a top priority for us. We regularly update the VR Fire Trainer to align with the latest industry standards and best practices. Our commitment to continuous improvement ensures that users receive the most up-to-date and relevant training, keeping pace with advancements in fire safety protocols. Did you know that since 2022, the VR Fire Trainer is approved to be used in Hot/Flammable Work courses in Sweden and since 2024 also in Norway?
How can we get support once we have purchased the VR Fire Trainer?
We've got you covered! Visit our support page at www.vobling.com/support for a wealth of resources, including frequently asked questions and tips and tricks to maximize your VR Fire Trainer experience. For additional assistance, our support team is just an email away at support@vrfiretrainer.com.
How frequently are new training programs added to the library, and how can users access them?
We are committed to keeping our training content fresh and relevant and a license grants you access to all future updates. New programs are regularly added to the library, offering users a continuous stream of diverse scenarios and challenges. Accessing these updates is seamless, ensuring that users always have access to cutting-edge and realistic fire training simulations. In the future there will be more tests and training programs, more types of fires, more environments, improvements to visual fidelity, and much more.
What is included, and what items are optional or recommended?
To unlock the full capabilities of the VR Fire Trainer, make sure you have access to the following key components: The Interactive Extinguisher, The VR Fire Trainer Application. Additionally, a compatible VR Headset is required and must be obtained separately from a third-party provider. Currently, we support Meta Quest and the HTC VIVE Focus 3. For a more comprehensive understanding of the features and benefits, refer to our detailed brochure here. This combination ensures an immersive and thorough training experience, equipping you with the skills needed to handle a variety of fire scenarios effectively. If you have any further inquiries, feel free to explore our brochure or reach out to our team for personalized assistance.
Is the VR Fire Trainer suitable for various skill levels, or is it designed for specific expertise?
The VR Fire Trainer is crafted to accommodate all skill levels. Whether you're a novice or an experienced professional, our diverse training programs and customizable features ensure an engaging and effective learning experience tailored to your specific needs. Who doesn't need to know how to use a fire extinguisher in case of emergency?




